Privacy Policy

1. Who We Are

PGA & Co. Chartered Accountants is a CA firm registered with ICAI, with offices at SCO 18, Top Floor, Sector 20-D, Chandigarh 160020, India. Our website is www.pgaca.in. References to “we”, “us”, or “our” refer to PGA & Co. Chartered Accountants.

2. Information We Collect

We may collect and process the following personal data:

• Contact information: Name, email, phone number, and address provided via our contact or consultation forms.
• Professional information: Company name, designation, jurisdiction, and nature of query submitted through our forms.
• Application data: CV and qualifications submitted through our Careers page.
• Technical data: Anonymised page visit data collected via Vercel Analytics (cookie-free, no personally identifiable information).
• Communication records: Correspondence when you contact us by email, phone, or WhatsApp.

3. How We Use Your Information

• To respond to enquiries and provide professional services you have requested
• To process job applications submitted through our Careers page
• To schedule consultations via Calendly
• To manage client relationships using Zoho CRM
• To improve our website using anonymised analytics
• To comply with our legal and regulatory obligations as a CA firm under ICAI regulations

4. Legal Basis for Processing

• Contractual necessity: Processing required to deliver professional services or respond to pre-contractual enquiries
• Legitimate interests: Responding to enquiries and improving our services
• Legal obligation: Compliance with ICAI regulations, Income Tax Act, and other applicable laws
• Consent: Where you have explicitly opted in to communications

5. Cookies and Tracking Technologies

• Vercel Analytics: Cookie-free, privacy-first analytics. Collects no personally identifiable information. No consent required.
• Calendly: When you use our booking widget, Calendly may set cookies governed by their own Privacy Policy.
• Zoho CRM: Form submissions are processed via Zoho CRM. Technical data may be collected per Zoho's Privacy Policy.
• Consent preference: We store your cookie consent choice in browser local storage only.

You can manage cookie preferences at any time via the cookie settings link in our website footer.

6. Data Sharing

We do not sell or rent your personal data. We may share data with:

• Service providers: Zoho CRM, Calendly, Vercel (hosting), Contentful (CMS) — all under confidentiality obligations
• Regulatory bodies: ICAI, tax authorities, and other regulators where legally required

7. Data Retention

• Client data: Duration of engagement plus 8 years minimum as required by ICAI and tax regulations
• Enquiry data: Up to 2 years from last contact
• Job applications: Up to 1 year from application date
• Analytics data: Anonymised; retained per Vercel Analytics policy

8. Your Rights

Subject to applicable law, you have the right to access, rectify, erase, restrict processing of, or object to the use of your personal data. You may also request data portability. To exercise any right, email us at info@pgaca.in. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including HTTPS encryption, access controls, and staff confidentiality obligations.

10. International Transfers

Our website is hosted on Vercel infrastructure which may involve servers outside India. We take appropriate steps to ensure adequate protection for any international data transfers.

11. Children

Our website is not directed at persons under 18. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this policy periodically. The “Last updated” date will reflect changes. Continued use of our website after updates constitutes acceptance of the revised policy.

13. Contact Us

PGA & Co. Chartered Accountants
SCO 18, Top Floor, Sector 20-D, Chandigarh 160020
Email: info@pgaca.in